Refund Policy

1. Scope of This Policy

This policy applies to eligible digital products purchased from AXIONVNI through our official websites, product pages and authorized checkout environments.

AXIONVNI primarily provides digitally delivered products, including educational resources, informational content, digital guides and content made available through web-based applications or other online environments.

2. Refund Request Period

Customers may submit a refund request within 14 calendar days from the original purchase date, unless different conditions are clearly disclosed before purchase or applicable consumer law provides additional rights.

A refund request must be submitted through our official customer support channel and include sufficient information for us to identify the transaction.

3. How to Request a Refund

To request a refund, contact AXIONVNI Customer Support at support@axionvni.com.

Please provide, when available:

• Your full name.
• The email address used during the purchase.
• The name or description of the digital product purchased.
• The order, payment or transaction reference, when available.
• A brief description of your request.

4. Digital Access After a Refund

When a refund is approved and issued, access to the refunded digital product, application, content library, downloads or associated digital resources may be suspended or permanently revoked.

Customers must not continue to use, reproduce, distribute or share refunded digital content after access has been terminated.

5. Duplicate or Incorrect Charges

If you believe you were charged more than once for the same purchase or believe a transaction was processed incorrectly, please contact us as soon as possible.

We will review the transaction information and, when an incorrect or duplicate charge is confirmed, take the appropriate action to correct it.

6. Product Access or Technical Issues

If you have not received access to a purchased digital product or are experiencing a technical issue, please contact Customer Support before initiating a payment dispute.

We will make reasonable efforts to verify the purchase, restore access when appropriate and resolve legitimate delivery or access issues.

7. Refund Processing

Approved refunds are returned to the original payment method whenever technically possible.

After a refund has been issued, the time required for the funds to appear in the customer's account depends on the payment processor, card network and financial institution. In many cases, this process may take approximately 5 to 10 business days.

8. Requests Submitted After 14 Days

Refund requests received after the standard 14-day period may be reviewed on a case-by-case basis when there is a confirmed billing error, technical delivery failure or another circumstance requiring correction.

Nothing in this policy limits any non-waivable rights or remedies available to consumers under applicable law.

9. Abuse and Fraud

AXIONVNI may review patterns of repeated, fraudulent or abusive refund activity to protect the integrity of our digital products and payment operations.

This provision does not restrict legitimate refund, withdrawal or consumer protection rights provided by applicable law.

10. Mandatory Consumer Rights

Consumer protection laws vary by country and jurisdiction. Where applicable law grants rights that cannot legally be excluded, restricted or waived, those rights will take precedence over any conflicting provision of this policy.

11. Future Subscription Products

This policy is primarily designed for one-time digital product purchases.

If AXIONVNI offers subscription-based products or recurring services in the future, the applicable billing, cancellation and renewal conditions will be clearly presented to the customer before purchase.